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Business Consulting

We have a track record in supporting our clients with strategies, for people, processes and technology.

Strong focus on the client brand and values with staff, through our learning programmes.


Leadership / Management Mentoring Services

Launched to support Leaders / Managers through this WFH reality.

Being a sounding board for Leaders / Managers and to support / guide on how to manage teams remotely during this period.

Setting up a Career Vision with accompanying Performance Development Plan to enhance key leadership skills.


Management Facilitation – NQF L5 General Management (customised)

Facilitation services on 23 different leadership / management modules.

We currently partner with an Online Classroom accredited service provider on these services.

Training Programmes are split into 3 main categories: Leadership Self Mastery, Business Management and People Management.


Leadership Self Mastery:

1.      Leadership

2.      Emotional Intelligence

3.      Decision Making

4.      Workplace Communication

5.      Workplace Relationships

6.      Finance for non-Financial Managers

7.      Conflict Management

8.      Negotiation Skills

9.      Project Management


Business Management:

1.      Business Ethics

2.      Operations Management

3.      Change Management

4.      Risk Management

5.      Knowledge Management

6.      Innovation


People Management:

1.      Select and Recruit Candidates

2.      Talent Management

3.      Diversity in the Workplace

4.      Team Management

5.      Coaching First Line Managers

6.      Performance Management

7.      Wellness Management


Contact Centre specific training

We provide specific training programmes for frontline and specialist staff.


1.    Contact Centre Principles and Practice

2.    Workplace Communication Skills

3.    Handling Customer Complaints

4.    Sales through Service

5.    Business Writing Skills

6.    Performance Management

7.    Coaching

CCD Testimonials

If you have interacted with Desiree & Contact Center Dynamics (CCD), please let us know how you found the services provided to you as a client or as a course attendee on any one of our training programmes.  

CCD Website Administrator

I was privileged enough to have spent time with Desiree. With the courses and training that I have received from her I was able to grow immensely in the business I am currently at. What stood out for me was the Emotional Intelligence as well as Conflict management. I applied all these new skills ...

Lucian Williams


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