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We strive to be one of the leading people development specialists / skills development service providers for contact centres and other business sectors.




Design and deliver content, which is impactful to business and adds value to our delegates / learners.


Use only professional and skilled training specialists to deliver our services.


Have a QMS which supports excellence in every aspect of what we do.


Build a “community of leaders” who can meet monthly, to discuss pertinent issues facing leaders in the workplace.


Ensure we have the technology in place to provide a range of key services through various medium.




People centric – we embody respect for every delegate / learner in our care.


Trust – we have built a reputable track record with our loyal clients.


Reliability – we deliver what we promise and commit to. Our clients can depend on us.


Quality Service – our processes follow best practice and compliance with regulatory standards.


Passion - excellence in all we do. We love what we do and it reflects in everything we do.

Learn From Experts to Achieve Success

We Help Build Your Career

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CCD Testimonials

If you have interacted with Desiree & Contact Center Dynamics (CCD), please let us know how you found the services provided to you as a client or as a course attendee on any one of our training programmes.  

CCD Website Administrator

I was privileged enough to have spent time with Desiree. With the courses and training that I have received from her I was able to grow immensely in the business I am currently at. What stood out for me was the Emotional Intelligence as well as Conflict management. I applied all these new skills ...

Lucian Williams


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