Business
Consulting
We have a track record in supporting our clients with
strategies, for people, processes and technology.
Strong focus on the client brand and values with
staff, through our learning programmes.
Leadership /
Management Mentoring Services
Launched to support Leaders / Managers through this
WFH reality.
Being a sounding board for Leaders / Managers and to
support / guide on how to manage teams remotely during this period.
Setting up a Career Vision with accompanying
Performance Development Plan to enhance key leadership skills.
Management Facilitation – NQF L5 General Management (customised)
Facilitation services on 23 different leadership / management modules.
We currently partner with an Online Classroom accredited service provider on these services.
Training Programmes are split into 3 main categories: Leadership Self Mastery, Business Management and People Management.
Leadership
Self Mastery:
1. Leadership
2. Emotional
Intelligence
3. Decision
Making
4. Workplace
Communication
5. Workplace
Relationships
6. Finance for
non-Financial Managers
7. Conflict
Management
8. Negotiation
Skills
9. Project
Management
Business
Management:
1. Business
Ethics
2. Operations
Management
3. Change
Management
4. Risk
Management
5. Knowledge
Management
6. Innovation
People
Management:
1. Select and
Recruit Candidates
2. Talent
Management
3. Diversity in
the Workplace
4. Team
Management
5. Coaching
First Line Managers
6. Performance
Management
7. Wellness
Management
Contact Centre specific training
We provide specific training programmes for frontline and specialist staff.
Modules:
1. Contact Centre Principles and Practice
2. Workplace Communication Skills
3. Handling Customer Complaints
4. Sales through Service
5. Business Writing Skills
6. Performance Management
7. Coaching