Slide First

Slide First

Slide Second



******* *****

We strive to be one of the leading people development specialists / skills development service providers for contact centres and other business sectors.




Design and deliver content, which is impactful to business and adds value to our delegates / learners.


Use only professional and skilled training specialists to deliver our services.


Have a QMS which supports excellence in every aspect of what we do.


Build a “community of leaders” who can meet monthly, to discuss pertinent issues facing leaders in the workplace.


Ensure we have the technology in place to provide a range of key services through various medium.




People centric – we embody respect for every delegate / learner in our care.


Trust – we have built a reputable track record with our loyal clients.


Reliability – we deliver what we promise and commit to. Our clients can depend on us.


Quality Service – our processes follow best practice and compliance with regulatory standards.


Passion - excellence in all we do. We love what we do and it reflects in everything we do.

Learn From Experts to Achieve Success

We Help Build Your Career

Choose Your Training Platform

CCD Testimonials

Des and team are extremely knowledgeable and professional, and facilitate in an engaging and interactive manner. They provide continuous support and motivation throughout your journey, and are dedicated to helping you achieve your goals. CCDynamics is the provider of choice for all my Contact ...

Kelly George

Desiree is by far one of the most inspirational trainer and leader I have ever met and worked with. She is very hard working and always strive to do her best. She makes learning fun and very interactive. There was many days/weeks and even months where I felt like giving up as the 2 years seemed ...

Salama Collisen

I was privileged enough to have spent time with Desiree. With the courses and training that I have received from her I was able to grow immensely in the business I am currently at. What stood out for me was the Emotional Intelligence as well as Conflict management. I applied all these new skills ...

Lucian Williams

It was such a pleasure being part of the leadership. I have gained so much knowledge and understanding of the different leaderships facets - which are so easy to apply in the workplace. I would recommend the course for to all leaders and subordinates as there is so much to learn that could benefit ...

Asiphe Ndulelisa

If you have interacted with Desiree & Contact Center Dynamics (CCD), please let us know how you found the services provided to you as a client or as a course attendee on any one of our training programmes.  

CCD Website Administrator

It was amazing to be around such a passionate and inspiring person as Desiree. Her extensive knowledge and understanding of people positively aided my learning journey and I'm forever grateful for the role she played in my career. Thank you Desiree and CC Dynamics for making my journey fun and ...

Wasfiey Majiet


Subscribe to our newsletter, and follow Desiree's Mentoring and Coaching tips and updates

Please enable the javascript to submit this form