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Contact Center Dynamics

Your People Performance Specialists


We are delighted that you paid us a visit. Details of all our courses and related training services can be found on this site. We offer a wide range of courses as well as custom made training programmes. These, together with our unique mentoring, coaching and associated training services, make us invaluable in training and developing your people.

Leadership Development
Professional Facilitators
Industry Specialists
Mentoring & Coaching

We Are Here to Help Your Business

 Contact Center Dynamics is a specialist contact centre consulting company. The reason why our clients do business with us is because we listen to them, provide unbiased feedback and analysis, and deliver high value results. We're passionate about solving call center challenges — and we get results.

Contact Center Dynamics has a wealth of experience in managing Learnerships for international as well as local clients. Learnerships can be cumbersome and an administrative burden due to the enormous amount of paperwork involved. We will undertake to manage your learnerships and ensure minimal interruption in the running of your contact centre.

Contact Center Dynamics training programmes are designed to develop your leadership and frontline staff skills and attitude to provide exceptional service in each and every contact. Training gives leadership the knowledge and tools to support the frontline staff to deliver consistently excellent service and handle complaints with confidence and professionalism.

Our Commitment To Your Business

Contact Center Dynamics has a proven track record in Contact Centre Training, Leadership Training and Learnership Management.

Contact Center Dynamics uses a proven methodology which guarantees a return on investment within a short period after training.

Contact Center Dynamics treats each client as a unique entity and we customise our training to our client's specific contact centre needs.


CCD Testimonials

I was privileged enough to have spent time with Desiree. With the courses and training that I have received from her I was able to grow immensely in the business I am currently at. What stood out for me was the Emotional Intelligence as well as Conflict management. I applied all these new skills ...

Lucian Williams

If you have interacted with Desiree & Contact Center Dynamics (CCD), please let us know how you found the services provided to you as a client or as a course attendee on any one of our training programmes.  

CCD Website Administrator

It was amazing to be around such a passionate and inspiring person as Desiree. Her extensive knowledge and understanding of people positively aided my learning journey and I'm forever grateful for the role she played in my career. Thank you Desiree and CC Dynamics for making my journey fun and ...

Wasfiey Majiet

It was such a pleasure being part of the leadership. I have gained so much knowledge and understanding of the different leaderships facets - which are so easy to apply in the workplace. I would recommend the course for to all leaders and subordinates as there is so much to learn that could benefit ...

Asiphe Ndulelisa

Des and team are extremely knowledgeable and professional, and facilitate in an engaging and interactive manner. They provide continuous support and motivation throughout your journey, and are dedicated to helping you achieve your goals. CCDynamics is the provider of choice for all my Contact ...

Kelly George

Desiree is by far one of the most inspirational trainer and leader I have ever met and worked with. She is very hard working and always strive to do her best. She makes learning fun and very interactive. There was many days/weeks and even months where I felt like giving up as the 2 years seemed ...

Salama Collisen


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